A Wiggly Update

To all those of you who filled in our recent customer survey - a huge thanks. It's great to find out where we are doing well, and even better to find out where we need to improve. I have included the results below.

That feedback has been hugely helpful in helping us focus on the future. You see, Wigglys is changing…  changing a huge amount – but in a good way for our farm's future…

This year Farmer Phil has planted much more birdseed, and at the same time one of our favourite projects has come to fruition. We’ve added a 2 acre cutting flower patch just outside our farm floristry, which is also about to expand.

All this means our focus will be much more on produce grown on our farm – British Birdfood and BritishFlowers.

This way we can ensure the products you buy are the best possible quality, are absolutely unique, are proper good old fashioned value for money, and are sourced as locally as physically possible.

We believe our future is in mixed farming and these crops help us to ensure our that our fabulous cattle are part of the mix, alongside our seed and flower production, and that our farm is sustainable.

I'm sorry to say though that what it does mean is that several of the products that many of you used to buy from us are not available. For example in particular many of you purchased your ecover through us. Now Ecover is now available in nearly every supermarket there is no way for us to compete. On the other hand we will be expanding our birdfoods, nesters and also we have a fab range of composting and wildlife gardening products.

We’re really looking forward to this coming year and would love to hear any feedback or thoughts that you have about our birdfood and flowers. Contact me at heather@wigglywigglers.co.uk

Here's the results from our latest survey. (this is from 1500 folks who have responded so far)

92.5% of customers find Wigglys very or extremely convenient to buy from.
92% of customers find Wigglys very or extremely professional to deal with. (and very friendly lots of you said - thanking you)
98.4% of customers find our product quality about the same or better than our competitors.
83.5% of customers find our prices as reasonable or more reasonable than our competitors (We're working on this, that's why you have a FREE DELIVERY WEEKEND...)
and 92% of customers like Wigglys and 96% of customers would like to recommend us.

 Thanks very much

Heather and Team Wiggly